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A booking constitutes a legal contract

  • All bookings are confirmed when we issue you with your confirmation invoice. Your confirmation invoice will set out the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your confirmation invoice by email.
  • You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
  • The cottage caters for families and couples only. We do accept bookings for stag or hen parties.
  • 50% of the total cost is payable on booking.  This is a non-refundable deposit.  The remaining 50% will be payable two months prior to your arrival date.  We will email you to remind you.  If you do not pay the balance within 14 days of the due date, we will cancel the booking. 
  • We strongly recommend you take out holiday cancellation insurance.
  • Booking payment can be made via BACS or cheque. We will not accept any responsibility for errors arising from telephone requests. Cancellations or booking amendments must be notified in writing/by email. 
  • We reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website.
  • If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible. Whilst we will do our best to accommodate these changes we cannot guarantee that we will be able to meet any request for changes. Please note that it is not normally possible for us to change bookings less than two months before the start date. 

If we need to amend or cancel your booking:

Occasionally problems may occur, and bookings have to be changed or cancelled. We will only change or cancel your booking if it is necessary to perform or complete essential remedial or refurbishment works or for other unforeseen reasons beyond our control.  If we need to change your booking, we will do our best to offer you a suitable alternative. If we are not able to offer you a suitable alternative, or if you do not wish to accept the alternative we offer, we will refund you the total amount you have paid us for the booking.

We reserve the right:

  • To remove any person whose behaviour or conduct, in our opinion, is unacceptable.
  • To alter, postpone or cancel any facility for reasons beyond our control – we can only guarantee to do our best to see that all facilities are available as advertised.

Information about your holiday with us:

  • We provide a welcome pack at Figtree Cottage, and there is a file with important information about the property. Please ensure that you all read this carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the cottage and the location of the fire exits/fire extinguishers.
  • You must keep the cottage and its contents clean and tidy and leave them in the same condition as when you arrived.
  • You must not use the cottage, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
  • Smoking is not permitted in any part of your cottage. Please note smoking includes use of e-cigarettes. Candles are not permitted. 
  • Your cottage has a wood-burner and you must comply with the instructions found in the welcome pack for your safety. The door must remain closed and the fire guard in place.
  • You must ensure that the maximum number of persons occupying the cottage does not exceed eight adults and one infant. We do not allow additional camp beds in the cottage, if this occurs you will all be asked to leave  immediately.
  • Check-in is available from 2.00pm on the first day of your stay and departure is required before 10:00am on the last day of your stay. If you do not leave the cottage by the required departure time we reserve the right to charge you an additional fee.
  • If you leave any of your possessions behind at your cottage, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. 

 Damage to the cottage or its contents

  • If you discover that anything is missing or damaged on arrival at your cottage you must notify our self's immediately. If you do not notify us we will assume that you caused the relevant damage or loss.
  • You will be responsible for the cost of any damage you or your party cause to the property or its contents. 

If you have a problem or complaint

  • We take care to ensure that our cottage is of a high standard. However, if you have any problems with your cottage, please contact us immediately and give us the opportunity to resolve it. 

Our rights of access

  • We (or a contractor) may need to access your cottage if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
  • If we do need to access your cottage for any reason we will always try to access the property at reasonably convenient times (other than in the event of an emergency). 

Data Protection

  • We take your privacy very seriously.  We will only communicate with you about your booking and your experience with us. We will ask you specifically if you would like to receive future details of offers.